Tatum and Denim blog

It’s getting hard to keep blogging about OneNote in detail now that I am no longer on the team, but I thought I would do a little round-up of some interesting developments in the last couple of months.

Onenote usage is really taking off as I talked about last post. The numbers are good of course, but I also love the anecdotes. Recently I have had the opportunity to talk in front of several large audiences internal to Microsoft and asked them if they used it significantly. Holy Smokes! More than 3/4 of the room each time. You might think that’s nothing special because they’re Microsoft people, but they’re too busy to use products that aren’t valuable to them just like everyone else. A great rush each time. It’s the shape of things to come.

David Tse released his Web Exporter PowerToy. This tool allows OneNote to publish an HTML+JScript view of a notebook to a web server (including SharePoint). There are several nice things about this tool:

• it allows casual browsers to read the notebook contents - they don’t have to have OneNote


• it automatically republishes the notebook on a schedule so it stays up to date as you (and others) update the editable OneNote version


• it helps out a lot of OneNote fans who were concerned about being the first few people in their organization who use OneNote


• it is released via the Microsoft Shared source program on Codeplex so you can see how it was made and use the code yourself.


• David made it in his spare time at work - it’s cool to work at Microsoft!

There are several new MS bloggers about OneNote:

• David Tse (Program Manager on the OneNote team, mentioned above)


• John Guin (Tester on the OneNote team)


• Michael Oldenberg (User Assistance and documentation specialist - big OneNote fan)

Dan Escapa (another PM on the OneNote team - you really should subscribe to his feed) continues to fire out a prodigious amount of material about OneNote including these gems:

• Snag-it outputs to OneNote 2007


• including OneNote pages in Vista’s start menu search


• search and replace PowerToy


• sort pages PowerToy


• sort sections PowerToy

Jeff Raikes, President of the Microsoft Business Division, huge OneNote user, and also my new manager got profiled here on how he uses OneNote. You might think this is some gimmick but it’s not. I’m impressed with his usage since *on his own* he has adopted just about every scenario we envisaged for the product such as taking notes (in ink!), keeping track of tasks connected with Outlook, connecting meetings in his calendar with OneNote notes, annotating files like PowerPoint slides, even sharing notebooks with his assistant. Unfortunately they couldn’t show his actual data for privacy reasons in the demo because his real usage is way more detailed and impressive than the demo. The demo captures the essence though which is the point. He’s probably the best most complete, effective user of the product I know. All that and he happens to run the division. I can’t say he got there because of OneNote but he is showing me a thing or two about how to be organized and on top of things!

A couple of Microsoft colleagues went to a local grade school awhile back to see how they are revitalizing the classroom with computers. This school has put a lot of thought into their program. They use OneNote for every student with a shared notebook for each class. The teacher puts assignments in the notebook and the kids work on them individually or in groups, with OneNote syncing the data and a keeping it organized. They use OneNote’s features for capturing web pages, keeping documents together, and drawing. What they told me was really impressive - even more than the ideas we had for OneNote in education. It made me jealous for no longer being on the team!

A big shout-out to the guys at gottabemobile.com. Rob Bushway, Warner Crocker and others are big OneNote fans and keep everyone up to date on the latest news about hardware, OneNote and anything mobile - especially Tablet PCs.

I follow the comments that are posted here and any mail sent to me through the blog. I love hearing from you all - it’s my daily pick-up! If you have support questions however, I highly recommend posting to the user group since the experts there can usually help better and faster than I can.

Cheers, and have a great rest of summer!

I just got back from running the kids around and see a direct Twitter tweet to me from Kathy Jacobs. Great news out of TechSmith today with the introduction of a SnagIt to OneNote accessory! This plug-in allows you to take any of your SnagIt screen clips and shoot them from the preview mode right to OneNote. You can mod the location of where to send your ’snag’ to any place in your OneNote notebooks.

While the SnagIt to OneNote tool is free, SnagIt itself isn’t. Both SnagIt and Camtasia Studio are well worth the price IMO, but Kathy’s got a free license key for each of these two products. You’ll need to drop her a comment in this post, so check out all of the details and be sure to enter by August 1st. Thanks for the Tweet, Kathy!

What an exciting three months OneNote 2007 has had out in the marketplace. By every measure OneNote 2007 is a hit! Check out this blog activity for one thing:

Got a reader question in the ol’ inbox this morning and after I responded directly, I added a new "Reader Question" category here and also thought to share the question and answer. The question was: "Does Mobile OneNote come in OneNote 2003? Or is it just 2007?"

OneNote Mobile is bundled free with OneNote 2007 and isn’t available as a separate download or installation, so you’ll need a licensed copy of OneNote 2007 to use the smaller cousin. Since the mobile version resides on your Windows Mobile device, either Pocket PC or Smartphone edition, you’ll also need ActiveSync installed on your host computer if you plan to synch notes or pictures from OneNote Mobile to OneNote 2007. There’s a complete quick start guide available from Microsoft if you have OneNote 2007 and are curious about the mobile component.

I’ve found the mobile client to be very useful on the road, especially when paired with a UMPC. If you’re curious how I’ve used the application in the past, we’ve got some examples here and there. All in all, a very effective piece of mobile software, and a great addition to OneNote 2007.

Josh Einstein has been busy and has just created his OneNote Calendar.



Josh describes it this way.

• It’s an application that presents your OneNote pages in chronological order according to their last modified date on a calendar so that you can see your notes by when you wrote them, not where.
  
• You can preview the note pages in the app or double click a calendar item to open it in OneNote.
  
• Full screen mode will probably be pretty useful on origami devices.
  
• If the resolution gets too constrained it turns off the preview pane by default.
  
  And when I asked about the price, it’s totally free.

I’ve installed this on the Asus R2H and the interface works really well for touch. The controls are intuitive.  Things are working just as you hope they will.

Nice work Josh!

http://www.josheinstein.com/download/onenotecal/publish.htm

Hey folks, this is a quick note to let you know first of all that I am back on the blog after a 2 month hiatus for baby leave. I’ve just spent the last hour clearing out hundreds of fairly nasty comment spam so sorry if you had to endure that in your visits while I was gone.

Skye is growing up already (13lbs after 10 weeks!)  and I have to say he’s got quite a pair of lungs after a slow start in that dep’t. He sleeps incrementally more each night but 3hrs is still lucky. Gee was Ciarán this hard on the sleep cycle?

I actually got to use OneNote quite a bit during my leave for one of my favorite activities to use it for, which is trip planning. We decided that if we were going to have sleepless nights anyway, we might as well have them visiting friends on the East Coast and slumming in Europe rather than Seattle (no movie jokes please). This is the fourth or fifth trip I have planned using OneNote and it really works well. Here’s how I do it:

1. Decide more or less where you want to go (e.g. Europe)
   
2. Get a map of Europe and clip it to OneNote
   
3. Highlight (with your mouse or pen) some places you definitely want to go. In our case, it was Paris (friends there plus hey, its Paris) and Schwetzingen, Germany (more friends there). After that, it was sort of wide open.
   
4. I already knew we were going to drive, as with two kids and more gear than we could carry going through crowded train stations with loads of steps was not going to work. So I proceeded to connect the dots on the map with places to go no more than about 3hrs drive apart. For each potential place I created a sub page in OneNote (e.g. Bruges/Brugge). I also used Rick Steve’s travel guide to make it easier to pick spots to stop. FWIW I find his books, while kinda middle brow (and let it be known that I am strictly low brow), are really good at exactly what I used them for - sorting through where to go since they get right to it with what’s worthwhile and what’s not and how long each place deserves relative to the others and don’t gush about how wonderful all possible places are. For example, here’s a suggested itinerary for Germany and Austria. And he lives in Seattle (well, nearby).
   
5. Next I did a bunch of web research on these places, and followed side tracks to other places that I found mentioned. When I saw some interesting activity or hotel described I copied that bit onto the subpage for that location.
   
6. Each location subpage had a table at the top with vital info such as the name, address and tel number of the hotel we would stay at, departure date, time we needed to depart by to make the next destination’s activities, map to the hotel, confirmation number for reservation, etc. These pages got filled in at different times - some places had loads of info really quickly, others were blank for a long time. Often people would email me with ideas for each location so I’d dump those in there too.
   
7. I created an itinerary page with a big table showing where we would be on each date, tentative activities each day, where we would stay, time we had to leave, flight numbers if applicable, etc. Each location was a hyperlink to the subpage where there was more data about that place. This page was very useful as I could see how the whole trip was shaping up, and could adjust the time in each place if we looked like we’d be rushed, or add days to the overall trip, etc. When my wife wanted to see the plan, it was easy to browse the trip by following the hyperlinks to the detail pages.
   
8. Any travel info off the web such as flight data and rental car info I clipped and placed on that itinerary page too so it was all in one place.
   
9. Here’s what it looked like (this is a preliminary version). Notice the page titles on the right with each location having its own page.
   

   

   
   
10. Finally, since I wasn’t planning to bring my computer with me, I printed out the whole thing so each location had its own page(s). Each day I just peeled off those pages and worked from those notes.

Best European experiences (in order of impact at the time):

1. 0,5l (x3) of chill Leffe Blond in a hot Bruges Markt square after a long drive. Love that Leffe!
   
2. Walking along the Seine at twilight.
   
3. Stumbling into a hole in the wall restaurant near St Germain des Prés just as it started to rain and finding it just awesome.
   
4. Dining 3 levels deep in a private Viennese wine cellar
   
5. Sitting on top of the U Prince hotel in Prague having dinner at sunset

I suppose I should also include leaning into the back seat of our ridiculous rented Renault Kangoo to feed screaming Skye a bottle with my right hand while steering with my left doing 150km/h on the autobahn…

What happens when you put together a dedicated Test Manager, a loyalty-inspiring hot product, and some talent for music? You get the next great underground internet music hit: My One and Only OneNote. (click to listen - recommend you open the link in another tab/window so you can follow the lyrics as you listen)

Mike Tholfsen, OneNote’s multi-talented, community oriented and fierce customer advocate Test Manager has crafted a hit with this one. Here are the lyrics (you can see them on Mike’s page but I’ll save you the click). We have all been marveling today (when he sprung this on us) at how he worked in phrases like “XML APIs” and “merge and replication”. Mike, I bow to the prodigious display of talent. Now we just need a video. Anyone?

My One and Only OneNote

Let me tell you ’bout my favorite application
A software notebook for the modern age
One place for all of your notes
Put any type of content on the digital page

A flexible tool that works the way you do
Organize your stuff how you want to
Brainstorms or meeting notes or doing web research
Capture, find, share and re-use

No other software can make me feel this way

My one and only OneNote
My one and only OneNote
My one and only OneNote
It’s the one for me

Use a shared notebook for group collaboration 
Or start a live sharing session with your friends
Like a rich wiki with merge and replication
Everyone’s in sync when the meeting ends

Tables, tags, clippings, instant search and Lasso
Drawing tools, embedded files and hyperlinks
XML APIs and caching all your data
Outlook integration and digital ink

No other software can make me feel this way

My one and only OneNote
My one and only OneNote
My one and only OneNote
It’s the one for me

It’s part of the 2007 Office System
Download OneNote for a 60 day trial
Give it a chance and I promise you
It will change the way you work and leave you with a smile

No other software can make me feel this way

My one and only OneNote
My one and only OneNote
My one and only OneNote
It’s the one for me

Music and Lyrics by Mike Tholfsen ©2006

onenote_mike@hotmail.com

Its an obvious thing. You have two or more PCs that you work with. You want to access all your stuff without having to think about which PC you have it on. You don’t want to have to manually schlep files between the two.

OneNote 2007 provides a way to keep your notes available on all your machines. I’ll explain below why using OneNote’s Shared Notebooks feature is even better than the many folder syncing tools you can use.

I wrote about this some time ago for OneNote 2003. This is an updated article for OneNote 2007. We actually targeted this scenario for 2007 so it is much improved.

Scenario #1: Two computers at home.
Let’s say you have a desktop at home (for serious gaming, uh, I mean work), and recently bought a laptop or tablet that you take with you when you go out for coffee or to school or to meet a client. Maybe you take lecture or meeting notes on your laptop, but do most of your web research and brainstorming using OneNote on your desktop. (it’s great that a single copy of OneNote is licensed for two PCs, isn’t it?)

Here’s how you set up your machines so that you can see the notes on both machines.

Step 1. Use Share/Create Shared Notebook to create each notebook you want.
Step 2. On your laptop, open the links you get in mail. Do this while you are at home on the same network as the desktop.

That’s it. OneNote 2007 will cache the notebooks on the laptop. You will be able to edit them at any time even when not at home. If you leave your laptop in your car, you can edit on the desktop too, and when you go to sync up, even if you edited the same pages in the same sections, the changes will sync and you will see them all merged onto the page. In rare cases we will highlight where you did something contradictory (such as changed the wording of a sentence in both places but wrote something different each time). Syncing happens whenever the laptop is on the same network as the desktop (the desktop has to be turned on and not “asleep”) and OneNote is running on the laptop.

Here’s how easy it is to create a shared notebook for use on two or more machines:

Question I Expect To Be Frequently Asked #1 (QuIET, BeFA#1): Um, I already created a bunch of notebooks on my desktop so how do I share those?

Answer: The wizard doesn’t do any rocket science you can’t easily do yourself. All you need to do is make those notebooks accessible to your other machines. If all your notebooks are in My Documents/OneNote Notebooks, you can make them *all* shareable by making “OneNote Notebooks” a shared folder using right click, Sharing and Security…” on that folder. Once that is done, check that you can connect to that folder from your laptop. Next, from OneNote on the laptop, use File/Open Notebook, then select the folder that represents the notebook you want to open (e.g. the “My Lecture Notes” folder in the example above). Repeat that for every notebook. Remember that when using File/Open Notebook, you need to open the containing *folder*, not a file.

Scenario #2: I have a desktop at home and at work, and a laptop from work that I bring home sometimes. How do I keep notes all in sync?

Ok, a little trickier, but here goes. I’ll assume for now that you can VPN into your work once in awhile from home, but you can never see your home PC from work.

In this scenario, put the notebooks you want to share on your work PC. Make the folders they go into shared (use the wizard in Scenario #1, or the steps outlined at the end of scenario # for pre-existing notebooks).

For the laptop, open the shared notebooks using File/Open Notebook, and navigate to the location where the notebook folders are. Remember that when using File/Open Notebook, you need to open the containing *folder*, not a file.

For the desktop at home, connect to work via VPN, and do the same thing as you did for your laptop.

Ok, you’re good to go. Remember to VPN into work from home occasionally while OneNote is running to keep your home machine up to date (I leave OneNote running all the time myself).

QuIET, BeFA #2: I want to sync some notes between my home PC and my laptop. Do I have to always connect to work to do this?

Answer: No, just do what is in scenario #1 for those notebooks.

Scenario #3: I have three machines at work. How do I keep them in sync?

You could treat this the same as #1, but a more robust solution would be to use a server since they are always on and often some IT guy is backing them up for you which gives added warm fuzzy feeling.

Use the new notebook wizard, and make sure the third option is selected. When you are asked to provide the location, use a file share you know all your machines can see (at work, we have team file servers for this with names like \\onenote\public). Many companies provide a “P: drive” or public drive just for this sort of thing with paths like “P:/username/files”. Use that path. Many other companies are adopting Microsoft’s Windows SharePoint Services, or SharePoint Portal Server. This is also a great place to put your notebooks. With Portal Server, try putting the notebooks in the document library in your “My Site”.

The nice thing about using a server is it tends to be accessible all the time, whereas laptops and even desktops can go to sleep to save power or otherwise be inaccessible occasionally. Obviously if you have a computer at home it can also hook to this server at work if you VPN into your work network.

Scenario #4. I have a machine at home and one at work, and my spouse has a machine at home and one at work. How can we keep a shared notebook for our family that we can see at any time on all these computers?

I have this exact situation. The solution is to put the notebooks on a server that can be seen by all machines. Since there are multiple firewalls involved it would be tricky to use a server at one of your workplaces (usually it is hard to VPN from one corp network into another).

What I do is use a web site as a “relay server”. My ISP provides WebDAV access to directories on my web server. I can use the same wizard as in the above scenarios, but for server location I use a web address like “http://www.mywebsitesURL.com/notebooks“. OneNote can sync to web servers that support WebDAV, so all four of the machines can keep in sync with the notes found on that server.

If you run a small business, Microsoft will host SharePoint for you at Office Live. You need to sign up for Live Collaboration or Live Essentials to get WebDAV support.

QuIET, BeFA#3: Hey, why don’t I just use Foldershare or SyncToy or Windows Offline Files or Groove or some other nifty file syncing/sharing technology?

Answer: Hey, I won’t stop you. Those technologies work fine and if you aren’t having any issues, then great. However, all of them have a problem if you make changes to the same section on two different machines when at least one machine is not connected. When they go to sync, they will tell you that the two files are different and what do you want to do? Keep both (rename one), or delete one? Both of those options are pretty unpleasant as you have to figure out what has changed and manually fix things or you delete some of your work. If you use one of the methods I describe above, you allow OneNote to intelligently merge anything you changed in that section so that you do not see conflict messages like this.

QuIET, BeFA#4: Hey, it seems like this would be really cool if I wanted to invite other people besides myself to be a part of these notebooks…we could all work together in a kind of giant, permanent multi-page, 2D, multimedia whiteboard IM session. Or maybe a super-wiki that works offline for each of us, allows easy editing and formatting, and richer types of data on pages beyond text like pictures, ink, audio, video, embedded files, etc.

Answer: That’s not a question, but I completely agree. This is what Shared Notebooks are all about. I wrote about them here, and they are the biggest new thing in OneNote 2007. The new version of OneNote has grown up and become a tool for teams to use in business settings. I was talking with a big oil firm this week about their collaboration needs. They have teams of people with some of the members of each team located in Houston, some in Alaska, and a few of these people go into the field and have no net access for long periods of time so purely web-based solutions are not going to work for them. OneNote is perfect since they can set up a shared notebook as a project binder. Each machine that opens the project binder caches its contents locally for access offline. Anyone can make edits at any time and they are auto-merged for others to see without conflicts when the machine comes online. You can even put project documents such as PDF, Word, PowerPoint, Excel etc onto those note pages and those files replicate to each user. If you want to show the guys in Houston the corrosion on the rig in Alaska, drop photos you took onto the “Inspection” page, annotate them with your comments on the nature of the corrosion (even write on them with a pen too with arrows and circles!), and the whole thing is replicated to the notebook for the Houston team members to review when they want to!

Give sharing a try - you will like it and be amazed by the auto-merging in particular.

How doth OneNote 2007 love Outlook?

Let me count the ways…

From the beginning of OneNote we’ve had a lot of requests to deepen our integration with Outlook. In 2003 we had several connection points: you could email notes directly from OneNote if you had Outlook 2003, and you could create tasks from OneNote items. With SP1 of OneNote 2003 we added more Outlook integration features, such as “Insert Meeting Details”, and the ability to create Outlook Appointments and Contacts.

When we did 2007 planning, it was clear from our user surveys that anything we could do to integrate better with Outlook would be most welcome. So here it is, my long-awaited post on all the great things OneNote can do with Outlook (and some additional goodies at the end).

First let me says that unless noted otherwise, all the features below work with Outlook 2003 and Outlook 2007. Some features may also work with older versions of Outlook but we don’t support that. And a couple of things work with any mail program as noted below.

Starting from Outlook

1. Outlook now sports a button to send the email you are viewing to OneNote. This is useful if you are collecting research in the form of web pages, emails, documents etc. into one place in your notebook. The screenshot shows this in the Inbox view and also the ribbon (in Outlook 2007) when you open the message. By default these messages are sent to the “Unfiled Notes” area in OneNote. From there you can drag/drop them to where you want them to go. You can also adjust where these messages are put by default using Tools/Options/Filing Rules. In fact you can adjust where all the things sent to OneNote are put using that tab in Options.
   
   From the Inbox:
   
   
   From the message:
   
   
   
   
2. In the Calendar view there is now a “Meeting Notes” button. Notice that the icon for this button shows a “link”. That’s because when you select a meeting in the calendar (or open one up) and use this button, a page is created in OneNote that has information from this meeting, and a link to that page is placed in the meeting notes for the Outlook item. Even better, as you can see, the page created in OneNote includes a link back to the meeting in Outlook:
   So if you like to review your week by going through your calendar it is easy to find the notes in OneNote related to each appointment - clicking that button again takes you to the note page you created earlier. Likewise, if you start from the notes for a meeting in OneNote you can jump to that item in your Outlook calendar. Note that the link is resilient, so if you move that page around in OneNote to different notebooks the link will still work.
   
   From the Calendar:
   
   
   From the Appointment:
   
   
   
   
3. In Contacts, there is a button very similar to the one in Calendar. You can use the Contact Notes button to open up a page in OneNote that is linked to the selected Contact. In this way you can build up a whole file on a person (perhaps a customer) including photos, maps, meeting notes, follow-ups, etc. This turns Outlook and OneNote into a very basic Customer Management system. As with meetings, there is a link placed in the Contact pointing to the page in OneNote, and there is a link on the page in OneNote to take you back to the Contact in Outlook.
   
   From the Contacts folder:
   
   
   From the Contact form:
   
   
   

From OneNote

1. A top request for Outlook Task users was for OneNote to integrate better. Yes, we had the ability in 2003 to make a selected or flagged item into an Outlook task, but this simply copied the text into an Outlook task form and marked the item in OneNote as “moved to Outlook”. In OneNote 2007, we now have true Outlook Task integration. You can apply Outlook tasks to items in your note book just as you can apply note flags. Following the Outlook model, these tasks can be “today”, “tomorrow”, “next week”, etc.:
   
   Even better, these tasks are automatically created - After you use “Ctrl-Shift-2″ you do not then have to go deal with the task dialog - the due date and task text are already set. And to top it off, we have two-way status synchronization. That means when you check a task as done in Outlook, it will show as done in OneNote, and vice versa. So you can look at meeting note in OneNote and see which action items are done if they have been checked off in Outlook.
   
2. Email notes. In 2003 we supported emailing notes directly from OneNote if you also used Outlook 2003. Now we support this for *any* MAPI mail program, so that includes any version of Outlook, Outlook Express, Lotus notes mail, etc. The behavior is a little different depending on what tool you are using. If you have Outlook 2003 or 2007 you will get an HTML message body showing the notes and an attachment in OneNote format that the recipient can use if they also have OneNote for 100% preservation of the OneNote information. If you have another mail client, there will be no HTML message body, just the attachment. We’re experimenting with a single attachment in OneNote format or two attachments - one MHTML and one in OneNote format.
   
3. Send notes as PDF. Using “File/Send To” you can send any selection of notes as a PDF attachment. We’ll automatically create an email for you and also create and attach a PDF of the notes you had selected.
   
4. Insert Meeting Details. This feature hasn’t changed from 2003 but I love it so I will plug it here again. Use this feature to select a meeting from your Outlook calendar and insert details of the meeting such as attendees, location, agenda, and so on into your notes just before the meeting starts - a sweet way to gets your notes going by collecting all the “obvious” stuff so you don’t have to.
   
5.  Create Outlook Appointment or Contact. This is also unchanged from 2003 but people often ask me if we can do this. Yes, you can!
   
6. Send a sharing invitation via email. OneNote has two kinds of sharing:
   
   
   
   • “Live Sharing Sessions”, which are real-time mass multi-user freeform synchronous editing sessions  designed for meetings, and
     
   • “Shared Notebooks”, which are permanent asynchronously shared notebooks which any number of people can edit simultaneously, online/offline, like a super-wiki for team knowledge.

You can use the command “Send Shared Notebook Link to Others” on the Share menu to invite people to a shared notebook you have set up. If you create a live sharing session, the task pane has a button called “Invite others” which sets up an email for you to send the invitation.

Other nice integration tidbits

1. OneNote Import Printer Driver. I discussed this back in September, but this is a printer driver that OneNote installs to your system to allow any application that can print to send those printouts directly to OneNote. OneNote “sniffs” the text in the output stream and tucks that in “behind” the printout images it gets to allow you to search the printouts. When you print images rather than text (e.g. many PDFs are actually scans of brochures and not actually text), OneNote will OCR the images to get the text out of them if any and tuck that “behind” the image as metadata so you can search those too: the goal here is for you to never realize how smart we were…it just works
   
2. Send to OneNote button in Internet Explorer. OneNote 2007 includes this functionality which previously was available only as a PowerToy. This is a little different from the various PowerToys for 2003. It sends either the page or the selection on the page to the Unfiled section of your notes (this can be changed in Tools/Options/Filing Rules). And of course it includes the URL of the page the web clipping came from.
   
3. Copy/Paste from office docs now includes the link back to the document where the text came from. People love the way we include the link back to the source web page when you copy/paste from IE or FireFox. Now we do it for Office doc types too such as Word, Excel, PowerPoint.
   
   

BTW, Darren Strange, “our man in the UK” did a webcast a few weeks ago that shows many of these features and other OneNote 2007 capabilities in action. You should check it out: http://blogs.msdn.com/officerocker/archive/2006/03/18/554420.aspx

And in case you are living under a rock, beta 2 of Office 2007 and OneNote 2007 is now available for download - so go try this stuff out!

Just a quick note to let you all know that if you are using beta 2 of OneNote, you can download the new tech refresh here. Note that this is *not* a single click update. Read the instructions on the page before installing or you will regret it.

This refresh represents about 4 months of bug fixing and stabilization, and is near-final code. You *really* should get it if you are running beta 2 already on Windows XP. You more or less *must* get the update if you are moving to Vista RC1. Installation should be painless (but follow the instructions!). It is a patch that runs and then you just keep working with no loss of data or anything to migrate. 

You’ll get asked to install the updated Windows Desktop search component if you want to keep using search-related features in OneNote. The new WDS version released about 2 weeks ago is a huge improvement over the beta version that OneNote beta 2 used - you will find the most annoying issues are gone, including the fact that WDS 3.0 now includes its UI again (much like WDS 2.6) so you can search your desktop too!

Please note that B2TR is only available as a (free, I think) *patch*. That means you need to already have the matching 2007 Office beta 2 product to install it. (e.g. if you have only beta 2 of OneNote, you can patch just that. But you need to patch all the beta 2 products you have installed - B2 and B2TR 2007 products cannot coexist)

Also, since there are now roughly 7 zillion beta 2 users, the powers that be decided a few weeks ago to start recovering the cost of supporting the petabytes of downloads by charging new beta 2 users $1.50 per download. This isn’t much (half a latte) but it is not zero so be aware of that. They do not make the price clear until several screens through the registration process. If you are not an existing Beta 2 user and can’t spring the $1.50, you need to wait for the final release.

Final release is still scheduled for the fall (for customers who just get the CD/DVD or access to downloads such as corporations and institutions) with “retail availability” in early 2007 (i.e. in boxes in stores)

As far as new features in beta 2TR, there are a few, such as the ability to see changes in pages made by time or whether you’ve read them or not, and the blogging integration with Word 2007 more or less works out of the box. I will provide more details when I find out where they are listed (remember I’ve been away… and for me its hard to remember what beta 2 looked like)

We’re done! As you may have heard, 2007 Office System (including OneNote!) went golden on Friday. We had a great ship party with lots of OneNote purple hair and not just on the OneNote team!

I’d like to thank all of you who participated in the beta program and gave us feedback, whether it be direct bug reports and requests through the beta site, the Connect site, the public newsgroup, this blog or other paths, crash and hang reports, or Customer Experience Improvement Program usage data. It all helped make a better product and is much appreciated.

OneNote 2007 is a milestone for the product since it not only delivers a whole set of new capabilities and features, but expands the scope of what “OneNote” means. With 2003 many people referred to OneNote as (merely) a “note-taking” product (and often mistakenly only for TabletPC). With 2007, OneNote has grown up to be much more than that description. OneNote 2007 is now a lightweight collaboration tool for small groups and teams. Shared notebooks, wiki-like functionality, and the ability to work on shared items online and offline and have even complex changes sync and merge is unparalleled in the software world.

At the same time, the “personal organization” aspect of OneNote has expanded. It’s a great tool for people to manage their effort to get things done. With the new links to Outlook such as two-way task sync, notes on contacts, and the ability to send emails into OneNote the integration with Office is very strong. The ability to have multiple notebooks and to use note flags to categorize notes help you organize your projects and notes effectively.

OneNote also makes a great research tool, whether for personal or shared research. You can clip things from the web as HTML or web clippings (images). Images are indexed for searching just like text. When you clip from the web or office document types, a link is retained to the source. Unlike other research tools, you can highlight or annotate research with ink or text or voice to remind yourself or others as to why you chose to keep that information, and order the research in ways that make sense to you, not just “collections”.

OneNote helps a lot with running a great, effective meeting too. If others have OneNote, you can use a live shared session to collaborate immediately on a  very rich shared editing surface. You can use OneNote to capture notes of course, and those “notes” can even be a meeting recording in audio and video. Simply using OneNote to build an agenda and then sticking to it as you take notes and using tasks and flags makes the meeting go better.

I covered the list of top new features here when beta 1 launched, including OneNote Mobile for Smartphones and PocketPC. It has links to detailed blog entries on each area. Check it out!

Looking forward, we are thinking really broadly about the future of productivity and how OneNote can help people be more effective. We know that most people who use OneNote use it a lot - they live in it. To us this means that OneNote has hit a chord by matching more closely to the way people work than traditional tools do - so much day to day work is just dealing with information so this makes sense. I think you’ll all be pleasantly surprised as we get more clear on the plans for the future.

Finally, on a personal note, after five years almost to the day working on OneNote including the time before it had a team, I have accepted a new position in the company doing some exciting new work. You’ll hear more from me later about that, but for now you can be sure I’ll continue to stay in touch, writing about OneNote as I hear more stories about people using it. Keep in mind that there are now many people on the OneNote team blogging. Here are some samples you should check out: Dan, David, Olya, Owen and others.

I want to close by saying that it has been an honour and a privilege to work with the OneNote team over the years. The team is a model of customer engagement at Microsoft (literally!) and I am so proud of the dedication to delighting customers that the team has had from the start.

Go OneNote!

Over on the Word blog Joe Friend has broken the news about the new blogging support we’ve added to Word 2007. I’m happy to say that OneNote 2007 is also going to benefit, as a feature I have long wanted will now come to OneNote 2007 - blogging support directly from OneNote.

You should check out the entry on Joe’s blog for the details because all I get to tell you is that you can now use “File/Send to/Blog” or right-click on a selection or page in OneNote, choose “Blog This”, and whatever you did that to will be sent over to Word2007 ready for you to categorize, edit, and publish. This includes embedded pictures.

This is awesome for me and many of you whom I know use OneNote to write your blog entries because it gives you a way to gather up info, keep drafts, etc. By going through Word’s new blog feature we get a whole lot of stuff for free such as the specialized blogging UI, the clean HTML, the support for many providers, etc.

FYI if you are using Beta 2 (not out quite yet - hang on a couple more weeks), to get the OneNote 2007 feature to work you will need to perform a little workaround:

Copy Blog.dotx from C:\Program Files\Microsoft Office\Templates\1033
to:
C:\Documents and Settings\%username%\Application Data\Microsoft\Templates

Ok, now go read Joe’s post.

OK, that’s definitely an overblown title for the level of breadth & depth I’ll be hitting here, but it’s the proper spirit. Over the holiday I’ve been thinking about where the computer industry is these days and where it’s headed, and in that vein I’m going to take a quick break from introducing new features in OneNote 12 to jot down a few thoughts about OneNote in the context of the ongoing evolution of software. As I see it.

OneNote (then code-named Scribbler) was an interesting project to me when I joined in 2001 because it up-ended the normal software way of doing things: open an application, select a document, do something with it, close the document. (Actually we hadn’t designed any of the application yet when I joined, but it was clear that it was going to require a pretty different approach.) Almost all broadly used end-user software works that way, in domains ranging from musical composition to scientific charting to map creation. There have been a number of idea-collection applications over the years, most notably the collection of outliners and mind-mappers, but none of these caught on broadly to the degree that, say, word processors did. E-mail programs and personal information managers, once e-mail came along, were one of the interesting aberrations, because they delivered personal information, and were thus interesting to consult randomly, even when there was no task to do. Along with commerce and information on the Internet, computers started to become useful to have, well, just around for when you might need them. Computer games are similar, and I think it is not a coincidence that both PIMs and games are both invoked with some frequency in design discussions on the OneNote team.

OneNote is very much a child of this latter generation of computing. Stripped of all the naming & marketing you see now, the germ of the OneNote concept for me back when I joined the team was the “add-on pack for your brain” - the thing that remembers your good ideas later, and lets you get back to them more efficiently than your own brain does. This requires a substantial shift in the way of thinking about people use computers, from a task-oriented approach to a much more idiosyncratic “record this idea, then find that other idea for me” approach, which presumes that a computer is nearby and your data is accessible when the idea happens (or the need to find an old idea arises). When you follow this thread through the way that people across widely varying disciplines do their work - students, lawyers, consultants, engineers, salespeople, administrative assistants, etc - that essential idea broadens out into the more mainstream product you see today, connected much more strongly to real-world metaphors like notebooks and paper and to real-world scenarios like meetings and research. But it all threads back to that essential idea of “record information and get back to it later, because I may not remember it”.

This required that we throw out a lot of standard software application wisdom. For example, we have no “save” command, despite a bunch of word-processor-like features, because we don’t want to risk ever losing something you wrote down. Even the concept of a “document” is OneNote is pretty ill-defined. Many OneNote users have no idea where their OneNote files are stored, whereas very few Word users have that problem, since that knowledge is necessary to find the documents again. None of this was religion posited at the beginning by some specific designer; rather, it flowed naturally out of our analysis of the scenarios and problems we were trying to address. Computers (historically) make you think about files, but people don’t. People think about where they put things in more literal terms. We considered radical approaches where there was no organizational system whatsoever - just a soup of facts or pages - but rejected them as the primary approach because most people do not choose to store all their paper documents, statements, etc in a single big stack. It’s a natural thing for most people to think in terms of a specific thing living in a specific place. When it doesn’t, it can be a little unnerving. (For all you have-no-hierarchy-and-always-search fans out there, we’re hip to your point of view, but when you take the population broadly, most people really want both highly efficient search and a “default” hierarchy, so they have a sense that things are put in a particular place where they can go find them again if they can’t think of how to search for them.)

E-mail and personal information manager programs like Outlook are interesting because they somewhat magically deliver information to you (once they’re set up). It’s often not clear where that information is stored, even whether it’s on your computer or some distant server. There’s no “save” command in the main application, although there generally is one while you’re writing an e-mail. In these senses OneNote is similar to them, and they presaged what is increasingly reasonable to demand of all software, thanks to the Internet: that it simply understand who you are and make your information and settings accessible to you, regardless of where you are or what computer you’re using. The investments in automatically merging changes from multiple computers, described in Chris’ blog about shared notebooks, pave the way for a host of scenarios in which you access your notebooks from multiple computers, or multiple people access common notebooks from their computers. But there’s still a lot more for us to do in this area.

Over the long term, the contribution I hope to see OneNote making to mainstream computing is to make computers a tool for collecting your personal information, whatever it is, and delivering it back to you, wherever you happen to be, and whatever kind of computer or device you happen to be using. I also hope to see collaborative computing impacted by our ideas in OneNote 12 about save-less simultaneous editing by multiple users, which is really just an extension of the ideas we developed for the personal scenarios into the collaborative space. In these sense it will be complementary to tools like Outlook, which deliver information from the outside world to you, and document authoring applications, which provide the modern equivalent of a lever for multiplying the impact of your work.

Some time ago when I announced that OneNote 12 was going to be called OneNote 2007, I mentioned that we were also part of two Office suite offerings this time: “Home and Student” and “Enterpise”. From our perspective this is great news, but a lot of people said they wanted to be able to buy OneNote along with the apps they would normally get in Standard or Professional.

I’m happy to say we are now going to be part of a third suite: “Ultimate”. Here’s a news.com story covering it.

Ultimate is designed to let regular consumers and small businesses get all the software we offer to volume license customers. It’s a lot of stuff: Word/Excel/PowerPoint/Outlook/Publisher/Groove/Access/InfoPath, and of course, OneNote. Given that it has quite a bit more in it than the current top of the line “Professional”, it costs more (theoretically $679 retail, although no one ever pays the full price - duh). It won’t be for everyone of course, but if you’re planning to get most of those apps anyway its a good deal since as with all suites you get a really good discount over buying the apps separately. And I know its the version all my fellow employees will buy for their friends and family with their employee discount

A new OneNote blogger! I’d like to introduce Dan Escapa, one of our most energetic Program Managers who has just started blogging - well he blogged before but but this is his first blog for work-related stuff. We call Dan the “make it happen” guy (when we’re not calling him the “intern who never went home” - inside joke). Welcome to the blogosphere Dan!

Beta 2 update

Seems like the worst of the download and activation issues are behind us. There was a 14hr period where the servers were swamped but its all good now.

A bunch of people are surprised that Outlook and OneNote ask you to install the new Windows Desktop Search 3.0 beta, and that this beta of WDS does not have any UI (no search box in the task bar). Yes folks, that’s how it is. Sometimes things just don’t all work out the way we’d like. The good news is you get instant search in those two apps. WDS 3.0 will get its UI back next time you see an update from them. So if you can survive without desktop search for a couple of months you’ll be fine. If you don’t install WDS 3.0 you will lose a bunch of funtionality from OLK and OneNote, so please do install it.

Some people are reporting that OneNote search doesn’t find anything after they install WDS 3.0. Give it time. The indexer is a little shy at first so it will not immediately index your whole notebook in this beta. If after waiting a day it isn’t indexed, try making changes on a bunch of pages - you may have hit a problem where pages are not marked as “not indexed yet” so the indexer thinks it is finished before it has even started. Hey it’s a beta - it will all be good before we ship.

If you get an “Access denied” error installing WDS 3.0, please go here:
http://support.microsoft.com/?kbid=919163

Be sure to read the known issues for other tips. Really its worth it.

If you want to provide direct bug reports on OneNote 2007 beta, go to http://connect.microsoft.com. Sign in, then in Available Programs scroll to the bottom and sign up for “OneNote 2007 beta 2″.

I just got a great tip from a colleague at work (Richard Sprague) that I wanted to share. Since it is related, I thought I’d also include a tip I got earlier from Barry Brahier.

Richard came up with a way to transcribe audio recordings into OneNote! The recording can be one made in OneNote or be from anywhere really (such as from a solid state recorder and uploaded to your PC). Of course you can put this transcription into any app that supports speech input - I just happen to like OneNote for this.

Let’s say for example that you have a voice recording that you made using a dedicated recorder and want to put a transcription of it into OneNote (maybe in support of meeting minutes and other notes).

Follow Richard’s instructions to set up your audio input for speech. In OneNote, place the insertion point on the page where you want the text to appear. Using the speech TIP (available on Tablet PC or Vista), set the dictation mode ON. Here’s where to find some of these settings on a Tablet PC (use the settings in order 1, 2, 3):

As Dan mentioned on his blog, those of you waiting to try out the final code (everyone currently using beta for sure!) can now download a 60-day trial of OneNote 2007 here. There is a full trial of Office 2007 Professional as well which of course is worht giving a spin too - and it shows off OneNote at its best with the full Outlook integration, blogging support through Word2007, etc. This trial version will last until after retail boxes are available in stores, and of course you can always convert the trial to a full version on-line.

For those of you not familiar with how the trial works, it is the *exact same code* as the final full release - not a lower functionality version. The difference with the full version is that the trial is set to “expire” after 60 days, meaning that the data in it becomes read-only at that point. You can remove the expiration at any time by activating it with a key that you buy over the net or in a store. So if you do decide to get the retail boxed version of OneNote in January or later, you don’t have to uninstall and reinstall, just use the product key that came with the version you purchased.

You should *definitely* move to the trial if you are currently a beta user. The trial can read your beta or beta 2 tech refresh notes just fine. Uninstalling the beta and installing the trial will not cause any hiccup for you.

If you have Vista final release code, you need the trial (or MSDN full version) since beta versions of OneNote 2007 are not compatible with the final release of Vista.

The final version (in trial form or otherwise) has a number of fixes in it for stability, performance, search, and syncing of shared notebooks since b2tr, and of course hundreds of other fixes you may or may not have noticed in the beta.

Edit: if you have been running b2tr of OneNote or Office, bear in mind that final versions of any of these products cannot co-exist with b2tr versions of any of them. So the 2007 trial version of OneNote does not work with Office 2007 b2tr. 2007 trial version of OneNote cannot be installed when any fragment of b2tr is left installed, and that includes the b2tr version of the PDF add-in or the office file compatibility pack. Remove any and all trace of anything b2tr before installing the trial. There is a trial version of Office 2007 available at the same URL above so you can install that to replace b2tr - they expire at about the same time (the trial will last longer depending on when you start the 60-day clock by installing and running it) so you might as well run final code!

Enjoy!

I’m hearing some buzz about a 90-day offer going on in Australia. If you are a student at one of about 30 universities, you can get the “Ultimate” edition of Office 2007 (includes OneNote!)  for AUS$75 which is about 5% of what it costs to buy if you were to pay full price (which no one does of course, but it is still an amazing deal). Alternatively you can “rent to own” for AUS$25/yr for three years. Too good to be true? No, it’s for real.

You can read more here: http://www.itsnotcheating.com.au/form.asp

And bland details here: http://www.microsoft.com/australia/education/unistudentoffer/default.mspx

I looked into this a bit and while some people in Australia are speculating a lot about why this promotion is going on, the background is pretty simple. The fact is most university students can already get Office for about this price from their university because their university negotiated it into their purchase agreement on behalf of the students. The students just don’t know it. And the universities find it a hassle to get the product out to students because they have to do all the muck work: getting boxes stocked, checking IDs, making sure people don’t buy more than one, etc. So they don’t promote it. This trial offer in Australia is experimenting with Microsoft handling the work. As long as the particular university you attend has purchased the right for all its students to have the software, you can just get a licence key directly from Microsoft. The difference is that the students have to get their own bits (usually download the free trial).

Pretty good deal. If you’re a student in Australia, go for it!

I don’t know anything about whether this program will be extended or offered in more places, so please don’t ask, OK?

Dan Escapa is on a tear releasing a set of new PowerToys for OneNote 2007. What’s going on is that a whole bunch of PowerToys were written internally on the OneNote team and by some of our “friends” inside the company over the last six months. As the 2007 has now shipped (and therefore the API set is frozen) these Powertoys are getting finalized. And if I know Dan, he’s been too busy to get them out but now he’s a man with a mission. PowerToys are a way to add features that we couldn’t do in core code on the main schedule. Of course powertoys are not tested as much, so they are basically “use at your own risk”. (rarely a problem is encountered though in my experience)

Here are the ones out so far:

Word Count. We get asked by some people to be able to know how many words are on a page for articles and essays and so on. here you go.

Send to OneNote (from the file explorer/shell). Ever looked at a file in My Documents or elsewhere and thought, “I want to push that into OneNote so I can add it to my project, make some comments about it, etc? Now you can.

Export Outlook Notes to OneNote. Lots of people use Outlook’s Notes feature to keep track of little scraps of info. Or rather, they used to use it until OneNote came along and blew it away. Now you can push all those little honeys into OneNote where they belong.

More to come. Stay tuned to Dan’s blog.

UPDATE: Dan’s got another powertoy, this time it is “Sort Pages“. You can now put all your pages in alphabetical order. Rock on, Dan!

Yes, the final code of OneNote 2007 is now available for purchase in an actual box (with a curvy corner no less and fancy pull out center: here are some samples if you haven’t been down to a store yet). Of course OneNote is available along with Office 2007 and Windows Vista today. This is hardly news for most people in the tech world but it’s a big deal for all of us who worked on it so I wanted to mark the occasion.

As we near the expiry of beta 2 of office 2007 products (build 4017 in Help/About) on Feb 1, I expect to hear from several people who are still using that build for some reason (I am already hearing from them in fact).

Likewise there are people still running beta 2 tech refresh (build 4407 in Help/About) which expires Mar 31.

To everyone running a beta version: stop doing that. You will be much happier.

If you have decided you will keep using OneNote now that you’ve experienced the beta, and I am sure that is every single one of you , the simplest thing to do would be to go buy the full version (version 4518 in Help/About). You can uninstall the beta version and then install the final code of OneNote. All your notes will be there - no worries. I personally wouldn’t even bother with a backup, but that is me.

I realize that many people are in special circumstances though. If you are expecting your company or university to provide the new version for free or highly subsidized, but they are taking their sweet time doing so, you can maximize the amount of time you can use OneNote 2007 with full editing capabilities while avoiding spending any of your own stash. If you just need 60 days or less, I would uninstall the beta and install the trial version which gives you the final code and all the capabilities for 60 days. Well, you won’t get save as PDF with the trial until you convert it to the full version. (update: a change was made Feb 1 to allow trial to validate so you can get this now). If you think they won’t give you what you need within 60 days, and you are still running one of the beta versions, you could stay on beta 2 tech refresh until it expires on Mar 31, then switch to the trial for another 60 days after that. For those of you still running plain beta 2 (build 4017) you can patch to beta 2 tech refresh build 4407 here. There’s no need to wait to do this as the expiry date is fixed unlike with the trial.

Once you are running final code (either the trial version or the full version), you can’t go back to beta code (or 2003) - the betas and 2003 will not read files updated by the final 2007 version. That said, don’t stick around on the beta code longer than you have to - we fixed a lot of bugs between that version and the final release so it pains me to think people are using it even now.

If you have the trial right now, when you buy the full version just activate your trial installation in Help/Activate Product using the product key of the final version. Don’t bother to uninstall and reinstall because the code is the same. Activation of the trial over the internet is limited right now (in some cases because we’re limited to certain countries where laws make it easy to support credit card use over the net). For others, you can buy a product key from a retailer (or a box) just like you buy pre-paid phone minutes, or just buy from an on-line retailer (unless the credit card thing makes that hard where you are).

Of course a better option than buying standalone OneNote is to get the Home and Student edition of Office 2007. For just a few dollars more than OneNote standalone you get not only OneNote but also Word, Excel, and PowerPoint 2007 - and they rock. If you do this, note that you need to unistall the standalone trial version before installing Home and Student as the licensing is not quite the same. If you had been trialing the Office Home and Student version then you don’t need to uninstall. Gosh - so complicated. Just make sure that the full version you are installing matches the trial version you purchased - if not you need to unstall the trial first.

I’m also hearing from people who recently got a computer that came with a trial version of OneNote 2003 installed (PC makers are still selling some machines with that installed). Obviously I suggest you not bother with that and recommend you go get the 2007 trial. Even if you have already started using the 2003 trial, just uninstall it and download the 2007 trial - it will pick up where you were, extend the expiry date, and no data will be lost.

Once again I feel like giving a little “boo-yeah’ to the OneNote team. Although for all of us here in product development the 2007 release is now “ancient history” we’re still dang proud of it. You guys rock!

I also want to mention some resources you really should use:

1. Dan Escapa, a program manager on the OneNote team has taken on the mantle of regular OneNote poster now that I am no longer an “insider”. Go bug him and ask him questions. He is really great at responding. In particular, go ask him to create 2007 and 2008 calendar templates for OneNote (he did the 2006 ones).

2. If you have a support question about OneNote (not working right as far as you can tell), please ask your question in the newsgroup. I am of course happy to help if I can but like any good designer I only know what the product is supposed to do. People in the newsgroups can respond quicker and also tell you what the product actually does.

For any MS-people reading this, check out my internal blog and discussion of my new team here: http://msblogs/chrispr. We’re hiring!

Till next time…

I sometimes get asked if there is a “viewer” available for OneNote files. There are viewers available for Word, Excel and PowerPoint (among others) so this is a natural question.

The answer for OneNote is yes: it is called the trial version. You download it here for free, and it lets anyone view and search and print OneNote files with perfect fidelity. Oh, it also lets you *edit* and create such files for the first 60days. And you can convert this viewer into the full product by purchasing a license and activating it with the code you get when you purchase (no additional download required).

As I write this, the viewer (trial) is only available for residents of the US, Canada, France, Germany and Japan (thanks for the update Patrick!), but it will be available much more broadly shortly (as it gets rolled out for markets where using a credit card to purchase online is not as feasible). It’s also a pretty hefty download (195MB) since it contains the entire product but with broadband it’s just a few extra minutes.

Ok, now you might be saying: Chris, don’t be smarmy. A trial is not actually a viewer. The difference might be a smaller download, no limitation on which markets can access it, and um, something else I suppose - oh yeah, cross platform.

Many people asking for a viewer are concerned that others cannot read files they send from OneNote. We anticipated that, which is why there are so many options for output in other formats such as Word, PDF, and HTML. And it is also why when you use the email function (with Outlook) we include HTML in the message body so any recipient can view the notes. (a full OneNote format attachment is included for colleagues who use OneNote)

Once in awhile someone asks why there is even a separate OneNote file format at all. After all, if OneNote used some other format there’d be no need for a viewer. Suffice it to say many of the slick things we do with auto-save, multi-user, remote sync of internet-based notes and so on require it, not to mention many other features that are better and more robust as a result. Other file formats are optimized for something other than what we need, be it feature set of some unrelated product, human readability, backwards compatibility with some other older product, etc. We actually have a lot of innovation baked into our format that helps OneNote be what it is.

So, why isn’t there a viewer for OneNote other than the trial? The answer is that making a special viewer is non-trivial work, especially testing (and forget cross-platform - that is nearly a whole new product). OneNote is a small team, and every bit of work we do on a viewer means we don’t get to work on something else that many people have begged us to add (as I wrote nearly three years ago). The trial covers most people’s viewer needs (and then some) so the few extra % of users the viewer would help lose out to the people who are ecstatic that we added other much-requested features to the product instead.